All parties should ensure that they have viewed and understood the full terms and conditions of the transaction.

1. Privacy Policy: We will protect your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
2. Pricing: All orders placed online will be treated as an offer to purchase goods from us. We will only accept your offer and, therefore, a contract shall only be made once we despatch the goods to you. We reserve the right to refuse or reject any offer to purchase at any time. All prices are valid only for the month in which they are published.
   1. Card Authorisation: As part of our security checks to protect cardholders, we may request authorisation from your card provider for an amount not exceeding the value of your order. In the event that we reject your offer to purchase or we accept your request to cancel this order please note that it may take several days before your card provider cancels this authorisation.
3. Cancellation: Customers within the UK can cancel their orders for most items within 7 days of receipt of goods. Goods must be unopened; customers must take reasonable care of the goods while in their possession and return them in resalable condition. Refunds will be processed within 7 days of receipt of returned goods.
   1. Exclusions: For hygiene reasons some products are excluded (the Pedicure Set and Lotion Massager for example). This does not affect your statutory rights.
   2. Special Orders: Items delivered direct from the manufacturer and other customised special orders are specifically excluded.
   3. Return carriage costs are the customer's responsibility. We strongly advise that an insured, tracked delivery method (e.g. Royal Mail Special Delivery) is used to return goods. Please be aware that Royal Mail Recorded Delivery will only offers only limited compensation should a package not be delivered and therefore must not be used for returning any items of a high value.
   4. Cancellation rights only apply to customers within the UK.
4. Returns: In the unlikely event that goods need to be returned to us it is the responsibility of the customer to ensure that the goods are returned to us safely and securely. The customer is responsible for paying all returns costs. All products must be returned in their original packaging, along with full contents and original proof of purchase. Any replacements or refunds will only be processed when the original item has been returned to us.
5. Refunds: We will endeavour to process all authorised refunds within 7 working days
   1. Delivery: We normally will arrange to ship your order within 7 days of payment but please allow up to 28 days for delivery. A charge is made for postage and packing as detailed when you confirm your order. We will make deliveries by post, courier or other methods at our discretion. Delivery is currently only available to UK mainland. For other areas please enquire using the "contact us" service.
   2. Orders with a value of £99 - £199 will require further proofs of identity if you require delivery to a different address to the cardholder's registered address and is only possible if the alternate delivery address is a bone fide work place.
   3. Orders with a value of over £199 can only be delivered to the cardholder's registered address.
   4. In the event that Royal Mail or our couriers return goods to us as undeliverable for any reason, additional delivery charges may apply to cover the cost of re-delivery. If orders are subsequently cancelled, any refund will have all delivery charges deducted from any refund amount given.
6. Overseas orders: We are a UK company supplying UK customers. We do not deliver overseas.
7. Images: All product images used on this web site are only representative of goods on offer. Actual goods may not be exactly the same colour, design or packaging. In the event that you are not happy with any goods received, you have the right to cancel your order, return the goods in good condition to us within 7 days and receive a full refund of the purchase price paid.
8. Submitting reviews: We may occasionally offer a facility for web visitors to submit reviews relating to our products. Before submitting, please note the following:
   1. You must not submit any material unless you are the copyright holder or have the express permission of the copyright holder to agree to these terms and conditions.
   2. By submitting material, you hereby grant Lifemax Direct UK Limited an irrevocable licence to use such material for any marketing, promotional or commercial purpose as we see fit without any payment being due to the copyright holder.
   3. Publication of any submitted material is solely at the discretion of the Lifemax Direct UK Limited and no reason need be given if we decide not to publish any particular material.
   4. We reserve the right to edit all material submitted
9. Testimonials: By submitting comments on our products, service or web site either electronically or otherwise, you agree that we may use such comments as we see fit for promotional purposes. You may request that we remove such comments at any time and we will abide by any such request where it is reasonable to do so.
10. All Trademarks and Copyrights are recognised. If you are the copyright owner and we have failed to credit you or you are unhappy with our use of your copyright then please contact us and we will make amends immediately.
11. Web site Terms of Use: All pages on this site and contents therein, including text, images, design and HTML formatting are copyright Lifemax Direct UK Limited or are used with the permission of the relevant copyright holder. All rights are reserved. Any unauthorised copying or usage will constitute an infringement of copyright. In particular, unauthorised use for commercial purposes is strictly prohibited and may result in us initiating proceedings for the maximum damages allowed under law, including our loss of goodwill and our legal team's fees.
12. WEEE Regulations: The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
    The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
    1. Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
    2. Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
    Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
    Lifemax Direct is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. For example, if a you bought a new Relax Snore Stopper from us we would accept your old Snore Stopper and prevent it going into a landfill site by disposing of it safely.
    Customers must return their WEEE item to us within 28 days of purchasing their new item, along with a proof of purchase for the replacement item.
    The item should be returned in a clean condition to:
    Lifemax Direct Take-Back Scheme.
    The Business Centre,
    Brimpton Lane,
    Brimpton.
    RG7 4TN.
    Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
13. Statutory Rights: Your statutory rights are not affected by any of the above.