| This policy outlines our shipping service and the process you should follow if
you wish to return a product to us.
Shipping and deliveries
We normally will arrange to ship your order within 7 days of payment but please
allow up to 28 days for delivery. A charge is made for postage and packing as
detailed when you confirm your order. We will make deliveries by post, courier
or other methods at our discretion. Delivery is currently only available to
UK mainland. For other areas please enquire using the "contact us"
service.
General returns
Our products are of good quality and we make every effort to offer the most
efficient service. If our goods or services do not live up to your expectations
please follow the steps below.
If for any reason you wish to return a product, please send it to the address
below.
Lifemax Direct UK Ltd, The Business Centre,
Brimpton Lane, Brimpton,
Reading, RG7 4TN, England
Any replacements or refunds will only be processed once the original item has
been returned to us.
It is the responsibility of the customer to ensure that the goods are returned
to us safely and securely. The customer is responsible for paying all returns
costs. All products must be returned in their original packaging, along with
full contents and an original proof of purchase.
We take customer dissatisfaction extremely seriously and will process your
return as quickly as possible.
Cancellations
You may cancel your order within 7 days of receipt of your purchase. Goods
must be returned to us in their original condition. Replacements or refunds
will be processed within 7 days of our receipt of the returned item.
The customer is responsible for paying all returns costs for cancelled orders.
Faulty or damaged items
If a fault occurs shortly after receipt of your product, it must be returned
to us within 28 days of receipt to ensure a full refund.
Customers returning goods to us outside of the initial 28 days will not be
entitled to a refund. Instead, a repair or replacement will be offered.
Please note that if on close inspection, we have reason to believe that the
fault occurred due to wilful damage, misuse, neglect, repair or modification
by the customer, we are not obliged to cover postage charges or offer a refund/replacement.
Changing your mind
Goods that are being returned to us due to you changing your mind must be returned
to us unopened and in perfect condition, within 10 days of receipt. You will
then be entitled to choose from a full refund, replacement or credit note.
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